Thank you for always purchasing products from Chocolat da Familia.

Occasionally, we receive reports that customers are not receiving order confirmation emails or replies to their inquiries from our shop.

We kindly ask you to reconfirm that your registered email address is correct and that our reply emails are not being sent to your spam folder.

In particular, if you are using an email address from a mobile carrier (e.g., @docomo.ne.jp, @ezweb.ne.jp, @softbank.ne.jp), please check if your settings allow you to receive emails from a PC.

If you have any questions, please contact us via the inquiry form with your phone number.
Our staff will call you back.

We look forward to your continued patronage of Chocolat da Familia.